We're looking for a hardworking, quick-thinking, passionate person to fit our team's positive culture in our office and raise the bar for our incredible techs. The highest level of service and workmanship is what keeps us moving.

About Your Role as the Customer Service Dispatcher

As an Customer Service Dispatcher:, your primary focus is managing the departments day-to-day and building upon its success. Fielding calls, scheduling, following up with customers and field teammates, and ensuring all parts and material are available to complete the scope of work in a timely manner are top priorities for you and your team. You are the quarterback of daily success and rapport with the field staff is the number one priority.

Requirements for the Customer Service Dispatcher:

No experience in HVAC, Plumbing or Electrical is required

Multitasking and quick-thinking

Sufficient computer aptitude

Management/scheduling experience

Attention to detail

Keep organization as a priority

Proficient typing and computer skills

Responsibilities for the Customer Service Dispatcher:

Drive performance consistently within the department

Assist the Sales Manager

Consistently communicate with the Customer Service team through proper channels to meet daily call goals

Ability to schedule strategically to reach goals consistently

Ensure that all information is properly obtained, tasks and invoices are accurate, proper payment is collected, and notes are placed within each call

Provide support for the field staff during any scheduled visits

Ensure invoice summaries are complete and accurate

React quickly and efficiently to keep customers informed of any changes to the schedule that may affect them

Confirm appointments for the next day to ensure call capacity

Obtain, process, and verify payments for pending projects and completed work

Obtain, process, and verify customer signatures and authorization for pending projects and completed work

Assist in sending invoices to customers for invoicing/estimates/other needs

Understand the skill levels needed for each job and properly match that to the customers wants and needs

Understand the dispatcher’s duties, and hop in with help whenever necessary

Benefits for the Customer Service Dispatcher:

A Team Environment

Paid Holidays

Paid Vacation, Personal, and Sick Time

Paid Training and Education

Company Events

Health Insurance

401k Retirement Plan with company matching

About Northeast Heating & Cooling:

Northeast Heating & Cooling is an owner-operated company, providing outstanding service for all your heating & cooling needs in the North Shore and Merrimack Valley area.

We are committed to continuing our education to surpass industry standards, and providing you with unparalleled service and customer care during your time of need.

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person